etnies EMEA job opportunity

Jan 29, 2022

Written by Bart de Jong

Read 2121 times

For our EMEA HQ in Amsterdam, Sole Technology Europe is looking for a Customer Service Representative. In this role your key responsibility is to ensure the best possible service to our webshop customers and online retail accounts in order to achieve maximum sales and customer satisfaction.

As a Customer Service Representative, you will:

-Respond to online retail customer inquiries within 24 hrs and assist customers in the best way possible;
-Manage the sales order process from start to end in our Business to Business portal and ERP system

for large online retail accounts such as Amazon;
-Process cancellations, returns and changes in orders for online retail accounts;
-For online retail accounts, be the lead customer contact and act as liaison between finance, logistics and customer solving any logistical, financial or other issues ensuring the best possible order fulfillment experience for the customer;
-Respond to webshop customer inquiries within 24 hrs and assist customers in the best way possible;
-Monitor customer orders from our webshops in Shopify & ERP system and signal and solve potential problems with orders ensuring timely delivery;
-Analyze, review, and process customer's request for returns including warranties and initiate refund payments according to the set procedure;
-Maintain and update product knowledge on a seasonal base in order to provide technical and/or product information as required responding to customer inquiries;
-Check Shopify webshops on a daily base to make sure it shows the current and latest offering of products, information and prices;
-Generate feedback and input to the ongoing improvement of webshops usage and customer service processes in general.

To succeed in this role, you should have the following skills and experience

-Medium level business education;
-Fluent in English, verbally and in writing plus preferably Dutch;
-Strong communicator experienced in dealing with end consumers and retail accounts;
-Proactive, dynamic and energetic personality;
-Strong IT skills (Office, Outlook, Web , ERP system);
-Experienced user of E-commerce platforms such as Shopfiy of similar;
-An understanding of the action sports we deal with (Skateboarding, Snowboarding, BMX, Mountain biking).

We offer

-An opportunity to work with one of the few authentic actions sports companies in the world. We are a dedicated and enthusiastic team offering flexible working hours and the possibility to work from home. This is your chance to work in an international environment giving you every opportunity to grow and develop in a fast growing industry.

Sole Technology is a globally recognized leader in authentic action sports footwear and apparel and is one of the largest private action sports companies in the world holding the top brands Etnies, Emerica, éS and ThirtyTwo. Our action sports footwear, apparel and accessories are renowned for comfort, style, function, innovation and durability. Sole Technology is the first and only footwear company owned and operated by a former world champion skateboarder. All Sole Technology products are created by action sports enthusiasts and are therefore truly authentic.